In the light of the tightened protocols issued by the government and the Dutch National Institute for Public Health and the Environment (RIVM), we will implement the following measures, with a heightened emphasis on prioritising our services.
Safeguarding the continuity of our services:
Ensuring that we can continue to provide our services to our customers remains our highest priority. Our services run virtually autonomously: provided there are no service outages or malfunctions, there is no need for any of our staff to be physically present at our locations. Our business continuity plan is therefore designed to ensure that in the event of reduced availability of personnel our people and resources are concentrated on rapidly resolving outages and malfunctions and keeping our customers informed.
To avoid employees with similar business-critical expertise falling ill at the same time, we have divided all our departments into an A-Team and a B-Team. The teams take it in turns to work entirely from home for one week. Everyone in the other team then works from home, the nature of their work permitting. The most vulnerable colleagues who are responsible for ensuring service continuity, in particular operational personnel, work from home and can be called on in the event of malfunctions and emergencies to come to the datacenter to resolve the problems. Dataplace will nonetheless ensure staff remain available in all our locations during business hours, to provide you with assistance where necessary.
All matters, other than safeguarding the continuity of our services, will be reviewed on a case-by-case basis to allow us to assess how quickly we can focus on them and get them done. This includes deliveries, offer/quotation processes, requests, processing requested patches, for instance. Naturally, we will keep you well informed about these matters, although we do ask for your understanding in this situation.
Visiting our locations:
We also ask you to keep the work you perform in our datacenter to a minimum and, wherever possible, to postpone the work. Of course you continue to be welcome at our locations to carry out management on your environment where necessary, and provided you follow the hygiene rules that have been issued by the RIVM.
If there are any urgent matters that need to be dealt with, you can rely on our continued assistance! Please do not hesitate to contact us if you have any further questions, tips or recommendations.
We look forward to working with you in the coming period to ensure the continuity of our services and to keep any trouble and inconvenience to a minimum.